AUTOMATION PORTAL · YOUR DATA

Request data deletion

To request deletion of personal information processed through the Mokadem Group automation portal, contact contact@mokademgroup.com. You do not need a developer account or an API key to make a request by email.

1. Tell us which data you mean

• The business or workspace concerned.
• An email address we can use to verify and respond to your request.
• The phone number, email address or record reference involved, if different and needed to find the data.
• Whether you want to stop particular messages, remove an integration, delete your personal records, or close an entire business workspace.

If the information belongs to another business's customer relationship, we may need that business's instructions or direct you to its privacy contact. An entire workspace closure must be requested by an authorized business administrator.

2. Verification and scope

We may verify your identity and authority proportionately before processing a request. The platform's supported email-verification workflow issues a confirmation link valid for 24 hours, then places the verified request in a queue for an authorized operator to check its scope. An email verification alone does not prove ownership of a different phone number or someone else's CRM record.

3. What happens after authorization

For the verified scope, the platform can cancel pending follow-ups and remove or anonymize local conversation data, supported contact records, consent records, identity mappings and AI workflow checkpoints. It records a protected deletion marker and independent ledger entry to prevent deleted data being reintroduced by later events or a database restoration.

Connected-provider actions are tracked separately. They can include deleting an associated HubSpot contact or anonymizing supported Calendar events when authorized and applicable. Meta, Resend and other providers may retain records according to their own obligations and capabilities. A local deletion is not proof that every provider record has disappeared; unresolved or unsupported external actions require review.

4. Backups, retained records and response

Older encrypted backups expire under their separate retention policy rather than being rewritten for each request. Completed deletions must be reapplied before a restored database serves users. Limited records may be retained where legally required or necessary to establish that a request was handled; their scope must be explained where applicable.

We will communicate the outcome, outstanding provider actions or justified limitations according to the applicable requirements. We do not promise immediate physical removal from every provider and backup, or a single fixed processing deadline for every jurisdiction.

5. Disconnecting access is different from deletion

You may remove the app from your Meta business integrations or revoke it in your Google account. Authorized business administrators can also revoke provider credentials. This prevents future access allowed by those credentials, but does not automatically remove records already processed. Email us for deletion of stored information.

Opting out of WhatsApp or email notifications stops the relevant communication; it does not necessarily erase an order, an appointment or legally retained business records.

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